Engineering Manager - Machine Learning (AI Products)

As Engineering Manager, you'll lead a high-performing, inclusive team of ML and platform engineers, responsible for turning research and models into production-grade ML infrastructure that runs at scale. You'll balance predictable delivery with a relentless focus on system health, taking the lead on MLOps maturity, observability and the operational realities of running AI systems in production, not just shipping features.

You'll work closely with senior individual contributors, including staff and principal engineers, who shape the technical architecture, while you focus on team growth, delivery rigour and championing AI-native workflows across the software development lifecycle. This is a role for someone who wants to build both the systems and the people capable of running AI at Xero's scale.

You'll join Xero's Data & AI organisation, within the AI Products division, reporting to the GM of ML Engineering. The team takes research and models from applied scientists and turns them into safe, scalable, production ML infrastructure that millions of small businesses rely on every day. It's a close, cross-functional group that partners tightly with Applied Science, Data Engineering and Product to move ideas from prototype to production.

Production ML infrastructure and MLOps supporting Xero's AI-native product suite

Systems powering JAX (Just Ask Xero), Xero's conversational GenAI assistant

Auto Bank Rec and smart document capture, including AI-powered transaction matching and extraction from bills and receipts

Future work extending cash flow forecasting and other embedded ML capabilities