Engineering Manager - Infrastructure Platform Observability and Monitoring

Lead, coach, and develop India-based infrastructure engineers and technical specialists.

Manage goal setting, performance, feedback, career development, engagement, and succession planning.

Recruit, onboard, mentor, and retain strong engineering talent.

Build an inclusive culture focused on ownership, collaboration, accountability, and engineering excellence.

Partner with global functional leaders to align associate objectives , priorities, capacity, and development plans.

Establish clear responsibilities and measurable outcomes for individuals and teams.

Manage India-based associates supporting the globally led Technology Lifecycle Management and Operating System Lifecycle capabilities.

Partner with global capability leaders to execute lifecycle roadmaps, engineering priorities, and risk-reduction plans.

Support lifecycle management for Red Hat Enterprise Linux and Microsoft Windows Server.

Ensure India-based teams follow global standards for operating-system engineering, hardening, patching, upgrades, automation, and vulnerability remediation.

Provide visibility into delivery progress, resource needs, technical debt, lifecycle risks, and cross-functional dependencies.

Coordinate with Architecture, Cybersecurity, Infrastructure, Cloud, Application, and Operations teams.

Support the reduction of unsupported, aging, vulnerable, and nonstandard technologies.

Lead the global Monitoring and Observability POD with end-to-end accountability for its people, strategy, roadmap, delivery, and operational results.

Define and execute the Monitoring and Observability roadmap in alignment with Enterprise Technology and Operations priorities.

Lead engineering across monitoring, metrics, logs, telemetry, events, alerting, dashboards, integrations, and service-health capabilities.

Establish standards for observability, platform onboarding, production readiness, and service-health visibility.

Improve monitoring coverage, alert quality, ownership, actionability, and operational insight.

Reduce monitoring gaps, duplicate alerts, nonactionable events, operational noise, and manual effort.

Promote automation, reusable integrations, standard telemetry patterns, and scalable onboarding practices.

Partner with infrastructure, application, cybersecurity, service-management , and operations teams to improve detection, troubleshooting, escalation, and recovery.

Define measurable service outcomes and communicate capability health, risks, priorities, and progress to technology leadership.

Support continuous improvement of secure, standardized, and automated server-delivery processes.

Ensure new server builds meet lifecycle, hardening, monitoring, backup, recoverability, and operational-readiness requirements.

Partner with global teams to reduce delivery lead time, manual effort, configuration variation, and post-delivery defects.

Support risk-based prioritization and remediation of operating-system and infrastructure vulnerabilities.

Incorporate vulnerability requirements into platform standards, server builds, patching, automation, and lifecycle plans.

Track remediation progress, aging risks, exceptions, and recurring findings.

Promote sustainable remediation through automation, platform upgrades, secure configurations, and retirement of unsupported technologies.

Promote infrastructure as code, configuration management, source control, automated testing, peer review, and CI/CD practices.

Support incident response, root-cause analysis, problem management, capacity planning, and continuous improvement.

Ensure teams maintain effective documentation, support procedures, recovery processes, and operational ownership.

Manage cross-functional risks, dependencies, priorities, and stakeholder expectations.

Communicate progress, decisions, risks, and recommendations clearly to technical teams and senior leaders.

Use service and delivery data to identify improvement opportunities and demonstrate measurable outcomes.

We seek a customer-focused engineering leader who combines strong people management, infrastructure knowledge, operational discipline, and cross-functional influence.

A high-performing and engaged India-based engineering team with clear goals and development plans.

Strong alignment between India associates and global Technology Lifecycle Management and Operating System Lifecycle partners.

Consistent execution of lifecycle, hardening, vulnerability-remediation, and server-delivery priorities.

A clear global Monitoring and Observability strategy, roadmap, operating model, and set of service measures.

Improved monitoring coverage, alert quality, service visibility, automation, and operational actionability.

Reduced unsupported technologies, security exposure, monitoring gaps, manual work, and recurring operational issues.

Strong collaboration across Enterprise Technology and Operations, Architecture, Cybersecurity, Application, and Cloud teams.

Transparent reporting of delivery status, service health, technical risk, dependencies, and measurable outcomes.

This India-based role requires regular collaboration with global teams and stakeholders. The manager should be comfortable working flexible hours when needed to support critical meetings, escalations, and delivery across regions.

Join us and Discover Different at TJX.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.