Engineering Manager – Customer Experience

Bachelor's degree in a related field or equivalent. Typically, 10+ years relevant experience, including 2+ years of experience leading large engineering teams in an office-based setting with people management skills.

Proven track record of delivering results, with a successful record of on-time, high-quality delivery across complex programs.

Capable of thinking strategically as well tactical execution.

Must have experience leading engineering teams to deliver a personalized, large-scale B2B/B2C global web application.

Experience developing digital technical solutions and architecture.

Demonstrated successfully designing and implementing enterprise level digital, online solutions.

Has strong cross functional collaboration skills (networks, hosting, security, and business partners)

Has strong supplier management skills.

Has clear and crisp communication skills.

Has motivational skills, the ability to set clear vision and deliver.

Experience handling different kinds of escalations across technical, delivery, and stakeholder scenarios.

Ability to manage watch items, risks, and issues, including guiding the team on effective mitigation steps.

Has the ability to develop talent.

Ability to fully guide the team and utilize agentic development techniques, including AI-assisted coding, automated test generation, code review support, documentation acceleration, and workflow automation, to improve engineering efficiency, delivery speed, and overall development quality.

Experience leading engineering teams where Adobe Experience applications (e.g., Adobe Experience Manager, Adobe Target, Adobe Analytics) are leveraged is a strong plus.

On-time, on-scope delivery: Percentage of releases and milestones delivered on schedule and within committed scope for customer-facing capabilities.

Delivery quality: Reduction in production defects/escaped bugs, improved code quality and test coverage, and adherence to engineering best practices.

Escalation management: Time-to-resolution for escalations and reduction in recurring/repeat escalations.

Risk & issue mitigation: Percentage of watch items, risks, and issues proactively identified and mitigated before impacting delivery.

Global platform performance: Improvement in web application performance, availability/uptime, and user experience for the global B2B audience.

Team health & capability: Team engagement/retention, talent development and upskilling (including AI-assisted SDLC adoption), and POD resource productivity.

Stakeholder satisfaction: Business and product partner satisfaction with delivery, communication cadence, and transparency of dashboards/updates.

Business impact: Contribution to digital revenue growth and adoption of new customer-facing features.