oracle
Engineer Software IT Sr
Clean Harbors External Career Site
Pune, IND
Full-time
Senior · 5+ years experience
Onsite
Discovered 3 weeks ago
O365OutlookTeamsWindows 10ServiceNowActive Directory
Free
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O365OutlookTeamsWindows 10ServiceNowActive Directory
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Responsibilities
- Attend users call to provide technical support to all employees based out IN US and Canada related to IT
- Help users in installation, configuration and maintenance of laptop/desktop, software, and hardware.
- Provide daily support to users having issues with computer hardware, software, and applications
- Provide support related to network and VPN connectivity
- Authenticate users and help them to unlock and rest their account and password
- Support users related to O365 issues like Outlook, Teams
- Configure new printer and support users to fix the issue
- Configure Apple devices and help users to configure applications on phone
- Create ServiceNow tickets for calls received and close it with resolution
- Update and close open tickets as per defined SLA
- Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors business
Qualifications
- Bachelor’s degree in computer science or related job experience
- 5+ years related Helpdesk support experience as L1 support in 24/7 model • Hands on working with Enterprise setup and global team, Datacenter/NOC experience a plus.
- Windows 10 Installation and troubleshooting experience
- O365 administration and troubleshooting experience
- Proficiency in windows and system patch/update
- Experience supporting users remotely using remote admin tools
- Experience working with incident management ticketing tools
- Good working knowledge on active directory for user and access management
- Should have experience handling escalation from L1 team and team management
- Certifications with Microsoft, Cisco and other relevant authorities in Enterprise IT eco-system are a plus
- Excellent communication skills (Speak/Read/Write)
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