Engineer, IAM & Collaboration

Job Description Position: Engineer, IAM & Collaboration Shift Timings: 24/5

Overview The IAM & Collaboration team is responsible for maintaining the Google Workspace, OKTA, O365 environment and other collaborative SaaS applications (Like Zoom, Slack, Dropbox) for different business units of News Corp.

Duties and Responsibilities ● Troubleshoot issues related to Google Workspace applications like Gmail, Drive, Groups, Docs, etc. ● Perform Okta app assignment and Integration ● Basic troubleshooting of issues related to OKTA ● Troubleshoot issues related to Mail routing, spam and phishing. ● Create and manage Content Compliance rules, default routing rules in Google Workspace, etc. ● Chromebox device management ● GCDS(Google Cloud Directory Sync) maintenance and troubleshooting. ● Mobile device management ● Need to work on high priority issues and outages. ● Escalate and work directly with vendors. ● Message Hygiene Technologies and SPF, DKIM and DMARC ● Configuring and troubleshooting email transport technologies (DNS, SMTP, IMAP4, POP3, etc) and associated desktop and mobile clients. ● Planning and execution of email migrations ● Spam and phishing outbreak response and mitigation

Knowledge, Skills and Abilities ● Google Workspace (Comprehensive knowledge of Gmail and a general knowledge of all other core Google Workspace apps) ● Message routing ● Exposure to email migration ● Knowledge and exposure to Identity Providers (e.g. Okta, PingIdentity) ● Knowledge and exposure to Cloud storage providers (eg: Google Drive, Dropbox, One Drive) ● Knowledge and exposure to MS 365

Education, Experience and Certification Qualifications ● Bachelor’s Degree in an Engineering or Information Technology field is desired, or equivalent combination of education and experience. ● 3-5 years of end-user support of Google Workspace and Okta. ● Ability to stay aware of new product releases in order to support them ● Excellent troubleshooting skills ● Google Workspace/GCP/Okta Certification