Engineer-Cloud & Infra Engg

Area(s) of responsibility Job Title: Azure & OVH Cloud L2 Support Engineer Key Responsibilities Incident & Request Management Investigate and resolve incidents, service requests, and alerts escalated from L1 support teams within agreed SLAs.

Cloud Operations Support Manage and support Azure and OVH Cloud resources, including Virtual Machines, Compute Services, Storage, Networking, Identity, Backup, and Monitoring services.

Technical Troubleshooting Diagnose and resolve issues related to cloud infrastructure, operating systems, network connectivity, user access, application availability, and platform performance.

Monitoring & Health Checks Monitor cloud environments using Azure Monitor, Log Analytics, OVH monitoring tools, and third-party monitoring platforms to identify and address issues proactively.

Access & Identity Management Support user provisioning, access control, Azure AD/Entra ID administration, role-based access control (RBAC), and authentication-related issues.

Change & Release Support Implement approved infrastructure changes, system updates, patch management activities, and cloud configuration modifications.

Service Improvement Identify recurring issues, recommend operational improvements, and collaborate with L3 engineers for permanent resolutions.

Documentation & Knowledge Management Create and maintain SOPs, troubleshooting guides, knowledge base articles, and operational runbooks.

Customer & Stakeholder Communication Provide regular updates to users and stakeholders regarding incident status, resolutions, and service performance.

Collaboration & Escalation Work closely with L1 teams, L3 engineers, cloud architects, and vendor support teams to resolve complex issues efficiently.

Bachelor's Degree in Computer Science, Information Technology, or related field. 3+ years of experience in Infrastructure Support or Cloud Operations.

Preferred Certifications Microsoft Certified: Azure Administrator Associate (AZ-104) Microsoft Certified: Azure Fundamentals (AZ-900) OVH Cloud Certifications (Preferred) ITIL Foundation Certification Microsoft Security, Compliance, and Identity Fundamentals (SC-900)