workday
Engineer
Carrier
Bengaluru, IND
Full-time
Entry · 2+ years experience
Hybrid
Discovered 3 weeks ago
Microsoft WordBuilding Automation systems (BMS)Energy monitoring systemsProact
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Microsoft WordBuilding Automation systems (BMS)Energy monitoring systems
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Microsoft WordBuilding Automation systems (BMS)Energy monitoring systemsProact
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Location –
- Bangalore, India
- Full time/Part Time - Full Time
Build a career with confidence
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
Role Description
To monitor the quality of call/WO/Email services. To develop quality check templates, perform audits, oversee employee performance, provide feedback, and built IDP based on performance.
Responsibilities
- Quality Check
- Monitor calls/Work Orders/E-mail etc. (Remote and live) and give constructive feedback to Engineer/ teams assigned.
- Meet QA targets assigned on a consistent basis
- Conduct and participate in monthly feedback sessions and ability to prepare the Individual development plan
- Conduct and participate in standardization/correction within the process with the process owners and within the team
- Support the Operations team to improve performance on Process knowledge, customer service, communication skills, team motivation, and teamwork
- Team Co-ordination, Client Connect, and Reporting
- Meeting with the stakeholders every month to discuss the performance of the teams and improvement opportunities
- Maintain and publish weekly/monthly reports on calls/Work orders /Emails etc. monitored, training, etc. in a timely manner.
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