Engineer - Application Support N 4A

The AI Support Engineer (L1) serves as the first line of defense for GenAI applications, responsible for initial incident triage, user support, and basic issue resolution.

This role ensures smooth day-to-day operations, quick response to user issues, and accurate escalation to L2/L3 teams, helping maintain overall system stability and user experience

Required Skills & Qualifications

Technical Skills

Basic understanding of:

Application support / IT support processes

Web applications and APIs

Familiarity with:

Ticketing tools (ServiceNow or similar)

Monitoring dashboards

Working knowledge of:

SQL / databases (basic queries)

Cloud environments (Azure / AWS)

Exposure to GenAI concepts (preferred):

LLM-based applications

Prompt-based workflows

Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.