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Engineer - Application Support 5B
Genpact
Bengaluru, IND
Onsite
Discovered 3 weeks ago
Application supportSQLApplication monitoringITIL framework and practicesUnix shell scriptingTechnical support
Free
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Application supportSQLApplication monitoring
Role Overview
Genpact is hiring an Engineer for application support and monitoring activities.
The role focuses on SQL job support, application performance, incident resolution, and monitoring solutions.
Key Skills for This Role
Application supportSQLApplication monitoringITIL framework and practicesUnix shell scriptingTechnical support
Full Job Posting
Role Overview
Genpact is hiring an Engineer for application support and monitoring activities.
The role focuses on SQL job support, application performance, incident resolution, and monitoring solutions.
Responsibilities
- Participate in status calls and handle ad hoc report inquiries.
- Monitor, troubleshoot, and resolve SQL job issues and failures.
- Provide vendor escalation and on-call support for critical issues.
- Design, configure, and maintain application monitoring solutions.
- Analyze application performance and address bottlenecks.
- Collaborate on incidents and outages.
- Create monitoring dashboards and reports.
Qualifications
- Bachelor's degree options include Computer Engineering, Computer Science, or Information Technology.
- A master's degree in Software Engineering is listed as a qualification.
- English proficiency is required at proficient C2 level.
Required Skills
- Agile methodology, collaboration tools, design thinking, ITIL framework and practices, Microsoft Access VBA, process automation, release management, robotic process automation, technical support, and Unix shell scripting are listed skills.
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