Engagement Plus Manager

Responsibilities

• Directs ongoing support, resources and guidance to assigned region’s local and district team, and community Resident Engagement associates through meetings, conference calls, site visits and individualized coaching for effective problem-solving techniques. Supports a variety of corporate initiatives including resident program standards, budget, policies, resources, guidelines and training manuals. Executes the implementation, communication and promotion of a person-centered approach to engagement based on the interests of the residents of Brookdale owned and managed communities. Supports and manages the Brookdale engagement mentor program, providing professional development to assigned mentors with the assigned region.
• Partners with District team members and community leadership teams to determine and reach identified business goals.
• Ensures that all Brookdale resident engagement philosophies, standards and objectives are maintained within assigned region of the division.
• Provides financial oversight of Resident Engagement budget in relationship to community performance.
• Effectively communicates with regional, district and community leadership related to Resident Engagement, summarizing standards compliance, recommendations and development plans.
• Provides ongoing Resident Engagement support, consultation and follow-up to community Executive Directors including community site-visits and interviewing all final candidates for resident programs positions. Documents and submits site visits to district and community leaders for appropriate follow up, including action plans and next steps.
• Welcomes and supports new Resident Engagement associates during their transition into their new role at Brookdale. Ensures introductions to an assigned mentor for onboarding tools and ongoing education and support.
• Executes implementation of all innovative company initiatives, pilots, programs, and events being rolled-out to communities within assigned region.
• Plans and facilitates monthly regional EngagementPlus planning calls with a detailed agenda of topics to be covered to assist in ongoing staff training, support needs, sharing of programming ideas and reviewing of standards, policies, procedures and new initiatives.
• Ensures ongoing coaching and mentoring to all community Resident Engagement associates in their development of four avenues of engagement (Groups, resident-led clubs, individual pursuits, and external partners) that meets the engagement standards.
• Provides ongoing Resident Engagement support, consultation and follow-up to community Facebook editors including training, resources, and following community pages for quality and compliance.
• Facilitates professional development in the mentor program, providing training and empowering mentors to be actively involved with meetings, company initiatives, and planning calls. Provides oversight with interviews and site visits for all new mentor applicants.
• Assists with all other duties as assigned.
• This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

• Education and Experience Bachelor’s Degree (B.A.) from four-year College or university and minimum of five years of relevant experience and/or training; or equivalent combination of education and experience required. (Strongly preferred: working in a senior living environment with direct experience in resident programming, including experience programming for residents in multiple levels of care, and operational leadership including multi-site experience)
• Certifications, Licenses, and Other Special Requirements Ability to travel overnight up to 75% of the time.
• May be required to work extra hours and/or be on call during off hours.
• Management/Decision Making Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.
• Knowledge and Skills Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline. Extensive knowledge, interest and demonstrated ability in program planning for older adults. Philosophical commitment to maintaining and enhancing the dignity, quality of life and optimum functioning of older adults. Demonstrates excellent verbal and written communication skills as well as excellent interpersonal and team building skills. Computer knowledge is essential. Must possess good judgment and be enthusiastic. Must possess excellent organizational and planning skills. Ability to work with frequent interruptions and manage simultaneous priorities. Must possess a good sense of efficiency in successfully completing all work assignments, be knowledgeable and supportive of the Community's philosophy and objectives, be flexible and open to change and be knowledgeable of current regulatory standards.
• Physical Demands and Working Conditions
• Standing
• Requires interaction with co-workers, residents or vendors
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Vision
• Brookdale is an equal opportunity employer and a drug-free workplace.

Company