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Engagement Manager
Tata Consultancy Services
Remote, USA
Full-time
Senior Level
Remote
USD 100000-130000 yearly
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Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships.
Key Duties
include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus.
The role requires exceptional communication skills in English.
Core Responsibilities (Customer-Focused)
- Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables.
- Problem Resolution: Address client issues, complaints, and conflicts promptly.
- Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests
Core Responsibilities (Employee-Focused)
- Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.
- 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
- Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
- Excellent interpersonal and communication skills in English (spoken and written).
• Presenting Steering Committee, Operations
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