Engagement Manager

Customer Success Oversee on-boarding and successful implementation for your accounts Manage customer relationships from the executive to the end user Work directly with customer's engineering teams and end users, answering questions and addressing issues with use of our products and solutions

Oversee on-boarding and successful implementation for your accounts

Manage customer relationships from the executive to the end user

Work directly with customer's engineering teams and end users, answering questions and addressing issues with use of our products and solutions

Leadership and Project Management Develop a plan to deliver all project work above expectation, within budget/margin and ahead of schedule Lead a cross-functional project team to exceed the customer’s AI/ML objectives (indirect supervision)

Develop a plan to deliver all project work above expectation, within budget/margin and ahead of schedule

Lead a cross-functional project team to exceed the customer’s AI/ML objectives (indirect supervision)

Grow our opportunities and business Identify and execute on opportunities to improve delivery motion Manage the long-term health of the customer base by identifying and preempting areas of risk or concern Strategically identify ways we can make customer success repeatable and solve issues for future customers

Identify and execute on opportunities to improve delivery motion

Manage the long-term health of the customer base by identifying and preempting areas of risk or concern

Strategically identify ways we can make customer success repeatable and solve issues for future customers

An active Top Secret Clearance

Minimum 6 years of work experience, with experience in a customer-facing technical program management role in industry, professional services, engagement management or in government

A technical background (education or professional experience with CS, Economics, Statistics, Engineering)

Prior experience in logistics or sustainment operations

A proven track record in B2B client facing roles and expanding client relationships

A basic understanding of software development

Advanced cross-functional experience and collaborative ability

Expert verbal and written communications

A track record of structured, analytics-driven problem solving

A history of diligence and organization across multiple work streams

Willingness to travel at least 30% of the time

Prior experience at an API technology company and / or managing technical customers using an API

Prior experience delivering technical solutions to government customers

Join a mission-driven, high-impact, and fast-moving startup where your work directly improves defense logistics readiness for the warfighters of the United States and allied forces.

Work alongside a team of passionate customer success professionals, designers, and industry experts.

Competitive compensation including a generous options grant, opportunities for rapid career growth, unlimited PTO, a healthcare plan, 401k plan, and free lunches and snacks in the office.

This position requires the ability to obtain and maintain relevant security clearances. The successful candidate must be able to work in a classified environment when necessary.