avature

Endpoint Operations Support Analyst

UCLA Health

Los Angeles, USA

Full-time

Mid

Onsite

Discovered 2 days ago

Free

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Under the direction of the Technical Service Delivery (TSD) Endpoint Operations Manager, provide Tier II responsibilities for the day-to-day 24x7 IT services within an assigned geographical region, which may require a technician to travel to various sites as needed to perform the job duties.
Tier II support on technologies including endpoint devices, but not limited to (desktop, printers, workstation on wheels peripherals, software, applications), telecom, networking, mobile devices, etc.. Enforce and maintain standard software, hardware, images, and deployment process including post configurations, and asset management for UCLA Health IT managed departments.
Responsible for ensuring that policies, standards, standard operating procedures, and how-to documents are followed and utilized. Ensure endpoints follow standard security guidelines and safeguards. Communicate effectively, both verbally and written to clients and peers. Effectively apply escalation process within the guidelines of the TSD SLA. May be required to participate in the weekly rotational after-hours on-call support.
Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is listed below. The target salary range that the University reasonably expects to pay for this position is between the minimum and the midpoint of the salary range. Hourly range: $ 28.18 - $45.35/hour

1. Understanding of clinical and business applications such as, but not limited to (PACS, Syngo, Medicalis, Welch Allyn, OBIX, Capsule, Cerner, Epic, EMR, Nursecall, SPOK, IP Communicator, Call manager)
2. Understanding of Microsoft Networking and Active Directory
3. Knowledge of Microsoft Windows operating systems, such as but not limited to (Windows 7, Windows 10, and above)
4. Knowledge of UCLA Health IT Microsoft Office products such has but not limted to (O365, Office 2016, Office 2019, Outlook, Exchange, and OWA)
5. Understanding of project plans, presentations, procedures, diagrams, and other technical documentation
6. Understanding of HTTP, HTTPS, IPV4, POE, DNS, DHCP, WINS, and TCP/IP

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