Endpoint Engineer
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Key skills for this role
Role Overview
Own the live endpoint estate of self-service kiosks, POS terminals, printers and payment devices across restaurants in the UK and Europe.
Keep devices healthy through proactive monitoring, remote fixes, maintenance, documentation and continuous improvement.
Work with the Hardware Solutions Engineer and Deployment Consultant across the device lifecycle.
Key Skills for This Role
Full Job Posting
About the role
Own the live endpoint estate of self-service kiosks, POS terminals, printers and payment devices across restaurants in the UK and Europe.
Keep devices healthy through proactive monitoring, remote fixes, maintenance, documentation and continuous improvement.
Work with the Hardware Solutions Engineer and Deployment Consultant across the device lifecycle.
Estate health and uptime
- Run daily checks for offline devices, failed reboots, crashes, connectivity drops and storage issues.
- Tune alerting, measure fault-detection improvements and identify patterns across the estate.
- Diagnose and fix issues remotely through reboots, reinstalls, configuration pushes, storage clean-ups and policy reapplication.
Maintenance and Android operations
- Manage OS and firmware currency, certificate and licence expiry, storage headroom, temperature monitoring and peripherals.
- Administer MDM enrolment, retirement, policies, applications and OS versions.
- Maintain configuration baselines, correct drift and run controlled estate-wide changes with rollback plans.
- Perform Android work involving zero-touch enrolment, kiosk and lockdown modes, permissions, log capture and ADB diagnosis.
- Control software footprints, patch levels, updates and staged rollouts to avoid disrupting trading.
Assets, support and documentation
- Maintain the asset register covering serial numbers, naming, location, warranty and lifecycle state.
- Produce estate reporting used by vendor, client and internal teams.
- Provide third-line hardware escalation and remote technical support for field engineers.
- Create runbooks and maintain the device knowledge base, including configurations, known faults and firmware history.
- Work through test backlog, pursue vendor defects and cover defined areas of the Hardware Solutions Engineer role.
About you
- Experience managing devices at scale through an MDM or endpoint platform.
- Technical Android system-level experience or the ability to develop it quickly.
- Experience with POS, kiosks, payment terminals, printers or other hardware outside the office.
- Ability to think in terms of compliance, configuration drift, patch currency and asset accuracy.
- Strong follow-through, documentation habits and confidence in technical vendor discussions.
Bonus experience
- Android Enterprise, device owner mode, zero-touch enrolment or Managed Google Play.
- Elo, Zebra, Sunmi, Epson, Star or payment terminal hardware.
- ADB, logcat, light scripting or basic SQL.
- Android performance profiling or support for unattended field devices.
- Restaurant, retail or hospitality technology.
Ways of working
- This is a full-time hybrid role with two in-office collaboration days each week.
- The role includes occasional client-site attendance when faults cannot be reproduced remotely.
Benefits
- Private medical insurance, life assurance and income protection.
- Professional development support, annual leave increases, carer's leave and enhanced parental leave.
- Paid sick leave, birthday leave, social events and a dog-friendly office.
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