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End User Support Specialist

NEC Software Solutions
Hemel Hempstead, UAE
Full Time
Mid
Hybrid
1 months ago
Windows 10Windows 11Microsoft Office SuiteActive DirectoryMicrosoft IntuneTroubleshooting
Free

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Windows 10Windows 11Microsoft Office Suite
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Job Description

  • The End User Support role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment.
  • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance.
  • The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end user assistance where required.

Role involves

  • Support a cross platform environment, including Windows, IOS
  • Provide onsite & remote technical support for staff members in the Hartlepool office and the wider business
  • Document, track, and monitor all problem on the Helpdesk system (ISM) to ensure a timely resolution
  • Maintain and encourage best practice across the business e.g. file sharing, encryption etc.
  • Procure, configure, manage, maintain and develop desktop PC's, laptops, peripherals, mobile technology and printers
  • Facilitate secure access to the network for remote users
  • Providing users with appropriate support and advice
  • Keeping up to date with the latest technologies
  • Identify opportunities for improvement and makes constructive suggestions for change.

Work Experience

  • Ability to setup and maintain components and peripheral accessories.
  • Software and Hardware Troubleshooting
  • Windows 10 & 11 experience
  • Microsoft Office Suite experience
  • Knowledge of laptop & desktop hardware. (e.g. RAM, SSD/HDK)

Essential

  • Proactive attitude
  • Willingness to learn
  • Able to operate with minimal supervision
  • Able to manage time effectively, set priorities appropriately, schedule calls
  • Able to maintain professional demeanour under stress
  • Able to operate within customer standard operating procedures
  • Self confidence and interpersonal skills
  • Analytical and problem solving skills
  • Good communication (both verbal and written) skills
  • Planning and organising skills
  • Strong listening skills
  • Able to operate effectively in a team environment with both technical and non technical team members

Desirable

  • Experience using Active Directory
  • Password resets, account creation
  • Use of Microsoft Intune/Entra

Additional Information

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A selection of flexible benefits to suit your individual needs

Who We Are

  • We’re NEC Software Solutions (part of global tech giant NEC Corporation).
  • Our software helps dispatch ambulances, support families, keep trains on the move, locate missing people and test the hearing of newborn babies.
  • We work with governments, hospitals, police forces, housing providers, local authorities and more.

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