End User Support Specialist II

Envestnet is an adaptive WealthTech company that is redefining the future of wealth management by helping advisors meet the moment with its comprehensive technology, actionable insights, and industry leading support. Backed by over 25 years of experience and approximately $7.0 trillion in platform assets, Envestnet is trusted by over one third of financial advisors across leading banks, wealth managers, brokerages, and RIAs.

For a deeper look at how Envestnet is shaping the future of financial advice, visit www.envestnet.com .

You’ll join Envestnet’s Global Technical Support (GTS) team within End User Services. The Level 2 deskside group that keeps our employees productive every day. Based in our Trivandrum (TRV) office, you’ll be the hands-on technical resource behind escalations from our Global Service Desk (L1), spanning hardware, software, endpoints, and conference room technology. Our team partners closely with Security Operations, Intune/EUC administrators, and engineering; executing projects to ensure a great end-user experience while strengthening our security posture. It’s a collaborative, fast-moving environment where solving problems well, and documenting them clearly, makes a direct, visible impact across the organization.

As a Technical Support Specialist II, you’ll resolve escalated day-to-day technical issues for our TRV user community and help improve how we deliver support.

Provide Level 2 support at the desktop level — installing and upgrading software, installing hardware, configuring systems and applications, and troubleshooting end-user devices, conference room technology, and environmental factors such as WiFi.

Act as a technical escalation point for Level 1 Global Service Desk technicians — addressing troubleshooting, process, and procedural queries — and follow the documented escalation process for Level 3 (Solutions) or management assistance.

Perform remote and onsite troubleshooting of hardware, software, and networking issues for a range of clients, responding in person, by phone, email, or via a remote desktop tool.

Lead on-site, location-based L2 initiatives, involving the L1 Global Service Desk as necessary, and participate in project teams tasked with executing changes.

Manage the onboarding process for new users, including device readiness and access coordination, and create documentation for processes and procedures in the Service Desk on Jira/Confluence.

Oversee the Autopilot imaging process to ensure alignment with organizational standards and end-user specifications, and participate in patching and upgrade testing with Intune/EUC administrators.

Maintain an inventory of all equipment and software licenses, and work with system administrators and engineering teams on projects and problem resolution as needed.

Generate ad hoc reports for management using endpoint tools, Active Directory, ticket information, and related systems.

Train users on new company-provided applications, assist with problem-solving for supported applications, and suggest training ideas based on support interactions.

Collaborate with Security Operations to enhance security posture and end-user experience; follow up with customers to confirm resolution; be available for night and weekend support during critical periods; and provide AV support for executive presentations and conference room equipment.

Bachelor’s degree in technology or a related subject, or an equivalent combination of education and work experience.

Strong aptitude in Windows repairs, spyware and virus removal, hardware, upgrades, and troubleshooting.

Knowledge of the methodologies used to run computer systems and to troubleshoot computer equipment malfunctions.

Ability to communicate problems effectively with both technical and non-technical groups, while maintaining confidentiality.

0% – 25% travel.

Preference will be given to candidates with matching macOS repair and troubleshooting experience.

Jira Service Desk experience.

Prior experience with Intune or Autopilot endpoints.

Strong interpersonal and customer service skills.

Working knowledge of ITIL foundations and principles.

Help shape the future of WealthTech. At Envestnet you’ll gain hands-on experience and collaborate with some of the industry’s brightest minds to deliver meaningful, innovative solutions that make a real difference.

We value flexibility in how and where work gets done, and we recognize strong performance with meaningful rewards—because your contributions should drive both business success and your own personal growth. If you’re looking for a place where your work has impact, your development is supported, and your contributions are truly valued, Envestnet is where you can build your future.

The opportunity is now!

At Envestnet, our total rewards philosophy is designed to attract, motivate, and grow exceptional talent. We offer competitive, market-aligned compensation complemented with performance-linked incentives and rewards programs that recognize and reward impact.

In addition, we provide a comprehensive suite of benefits - subject to Envestnet’s plan eligibility rules - that support your overall well-being, including medical insurance for you and your family, annual health check-ups, free online doctor consultations and telemedicine services, subsidized health club memberships, and an employee assistance program. Our investment in you means supporting you professionally, financially, and personally at every stage of your journey with us.

Envestnet is an Equal Employment Opportunity employer and does not discriminate in employment on the basis of religion, race, color, caste, sex, gender, gender identity or expression, pregnancy, age, disability, medical condition, nationality, ethnic origin, marital status, or any other status protected under applicable Indian law. This commitment is in accordance with the Constitution of India and applicable labor and employment laws. All employment decisions are made solely based on merit, qualifications, performance, and business needs.

We strive to provide an inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation, please contact us at careers@envestnet.com . Please include your full name, the title of the role you are applying for, and the accommodation necessary to assist you with the recruiting process.

At Envestnet, safeguarding the trust and safety of job seekers is a top priority. We are aware that scammers may impersonate Envestnet recruiters or create fake job opportunities to deceive candidates. Review the information on our recruitment fraud awareness page to help you recognize and avoid recruitment fraud.