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EMEA Technical Delivery Supervisor (Hybrid)
Tnsi
Sheffield, GBR
Full-time
Mid · 3+ years experience
Hybrid
Discovered 2 weeks ago
TCP/IPIPsecxDSLL3VPNHSRPNAT
Free
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TCP/IPIPsecxDSL
Key Skills for This Role
TCP/IPIPsecxDSLL3VPNHSRPNAT
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Responsibilities
- Provide technical leadership and individual contribution to ensure demands of the team are met.
- Manage resource capacity planning across the team and work to ensure that we optimize resource allocation so that supply meets global demand and we leverage a follow the sun model where possible.
- Develop and implement performance metrics to drive efficiencies, reduce human error and operating expense across Operations.
- Lead, mentor and coach experienced network Engineers. Set out and progress individual SMART goals and development plans across the team that are aligned to and supportive of the Vision for the team. Identify and constructively deal with any performance or training gaps across the team.
- Collaborate with others in TNS as “One Team” to help deliver our collective goals and lead a global mentality.
- Accountable for Technical implementation, testing, coordination, and transition into operational status.
- Implement technical solutions globally adhering to TNS’s Global Change management policy.
- Provide 3rd line technical support to other technical groups in TNS.
- Create and maintain excellent technical documentation (procedures, work instructions etc) detailing solutions and processes.
- Provide training as appropriate and continually work to transition workload to BAU.
- Proactively identify and lead initiatives that drive increased quality or efficiency in how we deliver our services.
Qualifications
- Engage directly with all stakeholders including customer and vendors in the delivery of our solutions.
- Strong knowledge of data communications including TCP/IP, IPsec, xDSL protocols
- Working knowledge and experience of networking protocols such as L3VPNs, HSRP, NAT, EIGRP, BGP, IS-IS and OSPF (minimum 3 years experience).
- Familiar with other communications protocols, specifically TPAD APACS, ISO8583, SSL, and SDLC/HDLC.
- Solid understanding of, and working experience with Linux.
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