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Email Support Specialis
Asesorías y Servicios de Recursos Humanos RD
Abu Dhabi, UAE
Part Time
Entry
Remote
Today
Customer SupportTechnical SupportTroubleshootingAnalytical SkillsCRMWritten Communication
Free
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Customer SupportTechnical SupportTroubleshooting
About the Role
The Email Support Specialist provides timely, professional responses to customer inquiries via email, resolving technical and account-related issues. This part-time, remote role requires strong customer support, technical troubleshooting, and analytical skills.
Key Skills for This Role
Customer SupportTechnical SupportTroubleshootingAnalytical SkillsCRMWritten Communication
Responsibilities
- Provide timely, professional responses to customer inquiries via email
- Resolve technical and account related issues
- Document interactions in the support system
- Escalate complex cases when needed
- Follow established procedures and maintain service level commitments
- Collaborate with team members to improve support workflows and resources
- Monitor email queues and identify recurring issues
- Suggest improvements to FAQs and knowledge base content
Requirements
- Strong Customer Support and Communication skills
- Solid Technical Support and Troubleshooting skills
- Effective Analytical Skills to interpret information and prioritize tasks
- Proficiency with email platforms, ticketing or CRM systems, and basic office software
- Strong written English skills, attention to detail, and ability to follow structured guidelines
- Ability to work independently in a remote environment and manage time effectively
- Previous experience in customer service or technical support beneficial
Full Job Posting
Role Description
- Provide timely, professional responses to customer inquiries via email.
- Resolve technical and account related issues.
- Document interactions in the support system.
- Escalate complex cases when needed.
- Follow established procedures and maintain service level commitments.
- Collaborate with other team members to improve support workflows and resources.
- Monitor email queues and identify recurring issues.
- Suggest improvements to FAQs and knowledge base content.
Qualifications
- Strong Customer Support and Communication skills.
- Solid Technical Support and Troubleshooting skills.
- Effective Analytical Skills.
- Proficiency with email platforms, ticketing or CRM systems, and basic office software.
- Strong written English skills, attention to detail, and ability to follow structured guidelines.
- Ability to work independently in a remote environment and manage time effectively.
- Previous experience in customer service or technical support beneficial.
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