Email Operations Team Manager

Own email dashboards with the data team and align them with lifecycle dashboards, so attribution reporting accurately reflects email's contribution to revenue at each funnel stage

Use generative and agentic AI tooling to drive personalization and automation at scale across a large, multi-product subscriber base

Operational

Manage and develop three email marketing specialists — set priorities, coach on execution quality, and connect daily work to strategic lifecycle goals

Coordinate across the email development team, data team, demand gen, and product stakeholders to deliver lifecycle programs end-to-end within airEML

Maintain and evolve automated email journeys across all four products, with the authority to rebuild or retire programs where data supports it

Ensure email deliverability and list health at scale across a large, multi-product subscriber base

5+ years in email marketing as a senior contributor or leader, retention marketing, or lifecycle marketing with an email focus — B2C or B2B SaaS/subscription products at scale preferred

Proven ownership of an email and/or retention/lifecycle program end-to-end — strategy, journey design, segmentation logic, and KPI ownership, not only execution

Familiarity with attribution models, including how attribution windows affect reported email performance and how to navigate model transitions

Experience using behavioral data and predictive models for segmentation, such as churn scoring or lifecycle stage classification

Hands-on experience with a major marketing automation or email platform (Braze, Klaviyo, Iterable, Marketo, HubSpot, or an internal equivalent)

A track record of cross-functional collaboration with Product and Data Science teams, not siloed within Marketing

Strategic thinking at the program level, not only the campaign level

Strong analytical skills, including comfort with dashboards and data-warehouse-sourced data, and the ability to derive lifecycle insights independently

Understanding of email deliverability and list health at scale (100K+ subscriber base)

A Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent practical experience

Upper-Intermediate (B2) or higher English, written and spoken

Experience in a multi-product or multi-brand environment