Base Career helps you apply smarter for this job.
Key skills for this role
As a member of Iterable’s Managed Services team, this Email Deliverability Consultant will be responsible for providing our customers with the necessary tools, strategies, and best practices to ensure they’re maximizing their potential for landing in their recipients’ email inboxes. This is a key position for the company. We have had very few customer losses and we intend to keep it that way. Keeping customers happy and productive is core to our mission.
One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.
Provide email deliverability consulting services for new and existing customers of Iterable
Educate customers on email marketing “best practices” while providing deliverability support
Monitor customers’ performance using internal metrics and 3rd-party delivery tools
Ensure customers have a smooth experience with our product and increasing their ROI
Partner with Support to analyze tickets, discover trends and resolve any potential issues
Ensure high level email campaign deliverability for a growing client base of enterprise companies
Monitor client satisfaction to develop and implement strategies leading to retention and growth
Gather delivery data into account assessments including Email Deliverability Reports
Warn customers for potential problems and provide strategies to manage reputation
Discover and resolve email delivery/Deliverability problems with specific ISPs and mailbox providers
Build strong relationships through MAAWG that will magnify our position as the industry leader
Maintain a trusted advisor relationship with each assigned client
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
, USA
Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate c
, USA
Lisbon, USA
, USA
Atlanta, USA
, USA
London, GBR
, USA
, USA
, USA
Contribute to Iterable Blogs and Webinars related to Email Deliverability topics
Bachelor’s degree or equivalent experience
2 - 4 years experience in email deliverability consulting and/or email deliverability support
2+ years experience in a B2B customer-facing role for a high-tech, SaaS organization
Experience using 3rd-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.)
High technical aptitude, motivated, goal-oriented and thrives in a fast-paced startup environment
Proficient with ISP/domain-specific delivery policies, block mitigation, and feedback loops with ISPs
Expert with “best practices” for sending bulk email, list management and blocklist/spam reduction
Strong familiarity with end-to-end email delivery (IP addresses, DNS, SMTP, authentication, etc.)
Knowledge of CAN-SPAM/GDPR/anti-spam laws
Excellent communication skills and a strong desire to work with customers
An embodiment of Iterable's core values: growth-mindset, humility, balance and trust
Previous experience working within Mail Transfer Agent (MTA) platforms like Sparkpost, Mailgun, Sendgrid, etc.
Previous experience with email marketing, email compliance, push notifications, and/or SMS software
Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:
Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.
You may see all job vacancies on our official Iterable channels:
Official Iterable website, Careers page: https://iterable.com/careers/
Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/
Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.
Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.
AI-powered customer engagement software platform helping brands personalize communications across email, mobile, web, and other channels.
Visit company websiteJobs and hiring trendsUSD 96500-151000 yearly / year
Full-time
Entry · 2+ years experience
Remote
Apply faster on company sites with our extension.