dayforce
Electronics Supervisor
Jam
Southaven, USA
Full-time
Mid · 1+ years experience
Onsite
Discovered 1 weeks ago
Free
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Location
- Southaven, MS
Schedule
- Monday to Friday 8:30am to 5:30pm
What will you do
Reporting to the Service Manager, the Electronics Supervisor will be responsible for overseeing and ensuring the proper operations of all service-related activities including Parts Order desk, Product Repairs, Product Testing and Warranties Programs. Electronics Supervisor will also be responsible and accountable for Parts Inventory and Customer Returns for our Southaven Facility and coordinate with various Service Centers located throughout the US and manage Employee Relations within the Department.
Responsibilities
- Selecting, training, motivating, and evaluating Personnel; establishing and monitoring Employee performance objectives; preparing and presenting Employee Performance Reviews; providing or coordinating Personnel training and education; working with Employees to correct deficiencies and fully develop strengths; coaching, mentoring.
- Addressing and resolving Customer issues to achieve total customer satisfaction.
- Supervising the work of “Technical” Services staff by facilitating and tracking project status; identifying problems and issues; allocating appropriate resources; and ensuring that “technical” support services are completed on schedule and at the highest levels of quality. Assisting staff in the delivery of technical services as necessary and appropriate.
- Monitor Weekly Reports and identify Department improvements
- Developing and coordinating reporting activities including training, equipment cost and usage, cost/usage ratios, usage procedures, and personnel time/project allocation.
- Work closely with Department Lead to achieve Department objectives set by Service Manager
- Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
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