Electrical Software Support Engineer

What you will do

• Function
• Assisting the Client Services Manager in the ‘support’ function of the business providing a broad range of support services for customers.
• Ensure all customers receive, and benefit from, a quality support service.

Responsibilities

• Answer incoming support calls courteously and within defined timescales as and when required.
• Provide problem solving service for customers relating to electrical design calculations.
• Complete customer support tickets on the CRM database
• Complete defect tickets on the CRM database
• Provide high level technical support to customers
• Internal Support
• Aid the production of agreed monthly reports improving or adding to as befits the business and departmental needs.
• Help maintain the list of defects and enhancements.
• Help find the root cause of defects as they are found.
• Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.
• Provide technical support to the Sales Team as required.
• Help maintain the list of future enhancements.
• Provide technical support to other members of the support team, including knowledge transfer.
• Development
• Test new versions of software as necessary
• Assist with the production of user documentation, manuals & help files as necessary
• Liaising with development to achieve set goals

Qualifications

• Experience in electrical design and calculations would be an advantage in this role.
• Having Revit or AutoCAD knowledge is an advantage.
• Preferably having a degree or higher in Electrical Engineering is a distinct advantage.
• Training
• Full training on supported applications will be given.
• How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

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