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Electrical Software Support Engineer
Trimble
Milton Keynes, GBR
Full-time
Entry
Onsite
Discovered 2 weeks ago
RevitAutoCAD
Free
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What you will do
- Function
- Assisting the Client Services Manager in the ‘support’ function of the business providing a broad range of support services for customers.
- Ensure all customers receive, and benefit from, a quality support service.
Responsibilities
- Answer incoming support calls courteously and within defined timescales as and when required.
- Provide problem solving service for customers relating to electrical design calculations.
- Complete customer support tickets on the CRM database
- Complete defect tickets on the CRM database
- Provide high level technical support to customers
- Internal Support
- Aid the production of agreed monthly reports improving or adding to as befits the business and departmental needs.
- Help maintain the list of defects and enhancements.
- Help find the root cause of defects as they are found.
- Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.
- Provide technical support to the Sales Team as required.
- Help maintain the list of future enhancements.
- Provide technical support to other members of the support team, including knowledge transfer.
- Development
- Test new versions of software as necessary
- Assist with the production of user documentation, manuals & help files as necessary
- Liaising with development to achieve set goals
Qualifications
- Experience in electrical design and calculations would be an advantage in this role.
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