Electrical Field Supervisor

• Nextstar Service System experience OR similar sales/service coaching experience
• Experience leading residential service electricians
• Strong understanding of KPIs including average ticket, closing rate, callbacks, and technician performance

We're building more than an electrical department - we're building careers.

You'll have the opportunity to lead a talented team, influence the future of the business, develop the next generation of electricians, and make a meaningful impact every day.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

What Will I Do?

As the Electrical Field Supervisor, you'll provide hands-on leadership while ensuring the electrical department operates safely, efficiently, and profitably.

• Lead, coach, mentor, and develop a high-performing team of residential electricians.
• Conduct ride-alongs and field coaching to improve technical skills, customer experience, and sales performance.
• Identify training opportunities and create development plans for team members.
• Assist with recruiting, interviewing, onboarding, and developing new electricians.
• Foster a culture centered on accountability, teamwork, safety, and continuous improvement.

• Oversee residential electrical installations from start to completion.
• Supervise installations including: Whole-home generators Electrical panels and service upgrades Residential electrical systems
• Whole-home generators
• Electrical panels and service upgrades
• Residential electrical systems
• Review work for quality, code compliance, and customer satisfaction.
• Troubleshoot complex electrical issues and provide technical guidance to the field.
• Ensure projects are completed on schedule and within budget.

• Monitor productivity, labor utilization, overtime, and material costs.
• Manage electrical inventory, tools, equipment, and fleet readiness.
• Reduce callbacks and warranty work through quality assurance.
• Promote lead generation opportunities while delivering exceptional customer experiences.
• Support department growth through technician coaching and performance management.
• Partner with leadership to develop operational strategies that drive profitability and customer satisfaction.

• Ensure compliance with all NEC, OSHA, and company safety standards.
• Maintain clean, organized, and safe job sites.
• Review electrical plans, schematics, and specifications to ensure accurate installations.
• Perform quality inspections and maintain accurate reporting.
• Handle escalated customer concerns with professionalism and a commitment to 100% customer satisfaction.