Identify, investigate, and resolve issues, ensuring deadlines are met.
Partner with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced.
Work with the Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction.
Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
Recommend and implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions.
Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer service.
Requisition needed personnel, supplies, equipment, parts, or repair services.
Drive vehicles or equipment to complete work assignments or to assist workers.
Interpret transportation regulations, safety regulations, or company policies and procedures for workers.
Prepare, compile, and submit reports on work activities, operations, productivity, or work-related accidents.
Resolve worker problems or collaborate with employees to assist in problem resolution.
Perform or schedule repairs or preventive maintenance of vehicles and other equipment.
Assist workers in tasks, as needed, such as reading daily meters/skips.
Extensively walk and stand for much of the workday.
Occasionally work outside in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc).
Exert physical force moving objects (routinely 10lbs of force, up to an occasional 50lbs of force).
Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities.
Provide general information about the meter services to customers, when applicable.
Use telephones, tablets, and/or computers to communicate.
Education: High School Degree or GED.
Experience: Must be 21 years of age or older. Must have at least 1 year of experience in project management or a similar supervisory role.
Must have an EE98 electrical contractor license for the exchange of electric smart meters.
Education: Bachelor's Degree.
Experience: 2 years of experience in smart metering supervision or a related field; 1 year of continuous work with the same employer, and/or 6 or more months working outdoors.
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