EL/PL Large Loss Handler

Key Responsibilities

• Building relationships with Keoghs clients – including local councils, constabularies, insurers, policy holders and brokers
• Manage a mixed caseload of EL/PL predominantly multi track cases consisting of claims typically valued between £25k - £250k
• Assessing and advising on liability and quantum
• Devising strategies to resolve cases with the best possible outcome, identifying areas to investigate and evidence to collate
• Make full use of the firm’s Case Management System in progressing files from receipt to closure
• Draft pleadings to include Defences and witness evidence
• Attend court in person or by telephone, attend trials, settlement conferences, inquests etc as required
• Achieve targets in terms of chargeable hours, working capital and the collection of client MI
• Working with the wider team to ensure a seamless delivery of services to Keoghs clients
• To ensure compliance with the SRA standards & regulations
• Adhere to the Keoghs Values
• Aligned to at least one Casualty client being a point of contact for day to day technical queries for both Keoghs, Client Account Managers, Team Leaders, Councils, Constabularies, Insurers and brokers.
• Technical contact on at least one Casualty client account for all technical and reputational issues
• Lead liaison on client audits for designated Casualty client with support from Client Account Manager
• Prepare for and attend Operational and Performance review meetings with the client to include focus on KPI claims and claims risk related performance, and ultimate ownership of any Claims pack used.
• Participate in the development and growth of the overall relationship through interaction to include:
• face-to-face review meetings – operational and strategic
• Training/case surgeries/workshops
• Socialising
• Be an internal referral point for designated Casualty client queries and provide supervisory reviews
• Be responsible for client litigation handling manuals and regularly update the Team on any changes and developments