EFT Specialist I

About the Role:

What You Will Do:

• Performs operational activities related to banking services, ACH transactions, checks, and wire transfers, including the timely processing of incoming and outgoing funds, exception management, and account reconciliations.
• Identify and assess operational risks, develop corrective action plans, and ensure compliance with regulatory requirements through the effective application of internal controls.
• Collaborate with Management in the development and implementation of strategic initiatives, policies, procedures, and key performance indicators.
• Conduct research and resolve customer account and transaction inquiries for both internal and external stakeholders.
• Assist in the development, preparation, and analysis of ad hoc reports to support business and operational objectives.
• Perform additional duties as assigned.
• What You Will Need:
• High School Diploma or equivalent
• Typically requires less than one year of related experience.
• Distinguishing Characteristics
• EFT ACH and EFT Wire Support Specialist Specific:
• Knowledge of payment regulations and industry rules preferred.
• Deposit Services Rep Specific:
• Open new deposit accounts and implement online banking solutions for customers
• Provide ongoing support for customer activities following account opening, including account maintenance requests, service related inquiries, and assistance with account functionality.
• Competencies
• Effective organizational skills
• Attention to detail
• Effective verbal and written communication skills
• The responsibilities listed above are not all inclusive and may be changed at any time.
• Salary range: $17.25 hourly – $28 hourly
• The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future. This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.
• #LI-Remote
• Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.
• Who we are:
• Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.
• We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.
• Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com
• Please click here to view Pathward's Applicant Privacy Notice.
• Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.
• Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

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