Education Support Officer

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation in 1964, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today .

Macquarie Business School is one of Australia's leading business schools, known for research-led teaching, strong industry connections, and a commitment to shaping capable, globally minded graduates. As part of this dynamic Faculty, our people work together to deliver an exceptional and forward-thinking educational experience. Within the Business School, the Education Services Team helps bring this commitment to life. The team provides integrated, high-quality support across the course lifecycle, working closely with academic staff to enable smooth course delivery and a seamless student journey. This role sits at the heart of that work.

You are an organised and people-focused professional who enjoys enabling others to succeed. With sound knowledge of the higher education environment and a genuine service focus, you bring calm coordination to busy and varied workloads. You enjoy building effective working relationships across teams and helping to improve the way things are done.

A degree or tertiary qualification in a relevant field and/or equivalent relevant experience.

Knowledge of tertiary education policies, processes, and course and unit governance structures.

Experience providing advice and operational support relating to policies, course delivery and/or complex student services, preferably within a higher education environment.

Strong customer service skills and the ability to build effective working relationships with academic staff, committees and other stakeholders.

Experience developing annual planning documentation and project plans, providing high-quality administrative support, and using Microsoft Office and database management systems.

Strong organisational and time-management skills, with the ability to coordinate competing priorities and meet deadlines.

Experience analysing data and proactively developing and implementing administrative process improvements.

Strong written and verbal communication skills, including the ability to draft papers, submissions and other professional documentation.

We rank amongst the top employers in the Australian Workplace Employers Index. Explore the fantastic benefits available to you when you become part of the team at Macquarie University.

Our prime location is just a short walk from Macquarie University Metro Station and Macquarie Shopping Centre. Enjoy the benefits of working at a campus that offers:

17% Superannuation

Subsidised onsite parking options

Flexible working options

Training and professional development

Onsite childcare facilities

Discounted health insurance (Medibank)

Onsite vacation care

Employee Assistance Program

Subsidised membership at the Sport & Aquatic Centre

Onsite GP, imaging & physio clinics

Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.