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EDM - SALES REPRESENTATIVE
Grimco
Edmonton, CAN
Full-time
Entry · 1+ years experience
Onsite
CAD 50000-55000 yearly / year
Discovered 3 weeks ago
360+
Free
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Ready to ScanKey skills for this role
360+
Role Overview
The Inside Sales Representative at Grimco is a key member of the territory sales team, responsible for managing inbound phone and chat communications, processing orders, providing exceptional customer support, and collaborating with other sales roles to drive revenue. Inside Sales Reps are the frontline of customer interaction and play a critical role in building relationships, solving problems, and keeping the sales engine running smoothly. This role requires a high level of attention to detail, a friendly and energetic demeanor, and a deep understanding of Grimco’s products and procedures.
Key Skills for This Role
360+
Full Job Posting
Position Summary
The Inside Sales Representative at Grimco is a key member of the territory sales team, responsible for managing inbound phone and chat communications, processing orders, providing exceptional customer support, and collaborating with other sales roles to drive revenue. Inside Sales Reps are the frontline of customer interaction and play a critical role in building relationships, solving problems, and keeping the sales engine running smoothly. This role requires a high level of attention to detail, a friendly and energetic demeanor, and a deep understanding of Grimco’s products and procedures.
Key Responsibilities
- Inbound & Digital Communication: Promptly assist customers via phone, email, chat, and web orders; remain available and responsive across all channels.
- Order Management: Accurately enter customer orders and ensure timely, precise processing.
- Customer Experience: Deliver positive, solution-focused service across the entire sales process — from quote or order entry through delivery and follow-up, ensuring consistency across all communication channels.
- Support for Outside Sales: Provide quotes, follow up on orders, communicate lead times, and help fulfill customer needs.
- Account Maintenance: Proactively maintain existing customer relationships, ensuring strong ongoing business in addition to growth opportunities.
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