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Key skills for this role
The Client Services Associate Director (AD) is responsible for directly overseeing a team of Client Services professionals as well as managing and growing a portfolio of client accounts in the eDiscovery & Litigation Support domain.
The AD is responsible for the development and growth of client relationships through effective project management, coordination, execution, quality and acting as the direct escalation point of contact.
In addition, mentoring, developing, and providing training opportunities for the team is key to the role and succession planning of future leaders.
The AD also undertakes strategic initiatives and assists the Client Services Director (CSD) and regional management team on tasks and projects as required.
Applies deep business and financial insight to guide strategic decisions, resource allocation, and thought leadership.
Use financial and market expertise for long-term direction
Build strategic partnerships
Promote a customer-first mindset
Allocate global resources for innovation and growth
Fosters innovation through curiosity, smart risk-taking, and adaptability—aligning change with strategy for lasting impact.
Promote curiosity and forward-thinking
Build a culture of innovation through partnerships
Drive innovation to meet client needs
Lead innovation with a clear vision
Align innovation with market trends
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Build trust-based partnerships
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Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
Use storytelling to build buy-in
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Guild alignment through strong engagement
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
Use data to identify improvement opportunities
Make informed decisions
Align team goals with boarder strategy
Empower teams to manage their own goals
Translate vision into clear priorities
Prepare for disruptions with strong change management
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
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Full-time
Senior · 5+ years experience
Hybrid
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