EDI Support Analyst
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Key skills for this role
Key Skills for This Role
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Responsibilities
- Provide day-to-day production support for EDI/B2B transactions, ensuring accuracy, timeliness, and issue resolution.
- Monitor and troubleshoot EDI transaction failures and coordinate with internal teams and external partners to resolve them promptly.
- Support onboarding of new customers and suppliers to NOV’s EDI/B2B platforms.
- Partner with business users and ERP technical teams to analyze integration requirements and implement new EDI/B2B connections.
- Coordinate testing, documentation, and deployment of EDI/B2B enhancements or projects.
- Maintain transaction performance reports and support continuous improvement initiatives to enhance system reliability and data quality.
- Document and maintain partner profiles and process flows.
- Collaborate with Shared Services, Operations, and external trading partners to ensure alignment in business processes and system capabilities.
Qualifications
- Bachelor’s degree in information systems, Computer Science, Business, or a related field.
- 2–3 years of hands-on experience in EDI/B2B integration, including production support and project coordination.
- Working knowledge of EDI standards (e.g., ANSI X12, EDIFACT, XML) and related transaction sets.
- Familiarity with integration of middleware tools (e.g., BizTalk, or equivalent).
- Familiarity with supply chain transactions like RFQ/Quote/PO/SO/Ship Notice/Invoice etc.
- Experience managing incident tickets and change requests (Jira, or similar).
- Strong communication, problem-solving, and analytical skills.
- Ability to work collaboratively across teams and manage multiple priorities in a fast-paced environment.
- Experience with customer/vendor onboarding and production support in a supply chain environment.
- Exposure to Shared Services or global IT support functions.
- Understanding of ERP integrations, preferably Oracle PO/SO/Ship/Invoice modules.
About NOV
Provider of technology and equipment for the energy industry.
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