Ecommerce Product Manager

Flair Airlines

Vancouver, CAN

Full Time

Mid

Onsite

1 weeks ago

Digital Product ManagementA/B TestingUser Experience DesignAnalyticsStakeholder ManagementCross functional Collaboration

Free

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Key skills for this role

Digital Product ManagementA/B TestingUser Experience Design

Join the IT E Commerce & Digital Marketing team at Flair as an Ecommerce Product Manager, shaping the digital customer experience across web and mobile platforms.
Reporting to the Director, IT E Commerce, you will optimize the end to end digital customer journey including booking flow, Manage My Booking, Online Check in, and post booking experiences.
This role is on site based in either Edmonton, AB or Vancouver, BC office.

Leading the product design and management of digital touchpoints, including Booking flow, Manage My Booking, Online Check in, and other in journey and post journey experiences.
Designing intuitive, compelling, and easy to use digital experiences across web and app platforms.
Developing a seamless digital experience that enhances the customer’s overall travel journey.
Aligning and developing solutions with stakeholders to ensure a seamless user centred journey.
Using customer insights, performance data, and testing methodologies, including A/B and multivariate testing, to optimize conversion and digital performance.
Working closely with the marketing team to ensure Flair’s web and app platforms deliver the right messaging and a brand enhancing customer experience.
Working with stakeholders across the business to manage the development pipeline and prioritize the highest value initiatives.
Identifying opportunities to improve digital self service functionality, customer engagement, and the overall post booking experience.
Monitoring and supporting key performance measures, including ancillary revenue per passenger and online check in rate.
Other duties as assigned from time to time.

Bachelor’s degree in Business, Marketing, E Commerce, Digital Product Management, Computer Science, or a related field is preferred.
Minimum of 3–5 years of experience in digital product management, e commerce, digital experience, or a related role.
Experience managing customer facing digital products across web and app platforms is preferred.
Demonstrated experience working with AB testing platforms or digital customer journey touchpoints is considered an asset.
Experience working closely with revenue, marketing, design, and technology teams to deliver digital product enhancements is preferred.
Experience using customer insights, analytics, and testing methodologies to improve digital performance and user experience is required.
Previous experience in airline, travel, e commerce, or another consumer facing digital environment is considered an asset.
Strong understanding of digital product management principles and customer experience design.
Ability to translate customer needs, business priorities, and performance data into practical product improvements.
Strong analytical skills, with the ability to interpret digital performance metrics, user behaviour, and conversion data.
Experience using testing methodologies, including A/B and multivariate testing, to improve digital outcomes.
Strong collaboration skills, with the ability to work effectively with cross functional teams.

Comprehensive Salary A salary that reflects your experience and contributions.
Comprehensive Benefits Competitive medical and dental coverage, disability insurance, life insurance, and an employee and family assistance program.
Retirement Savings A pension plan with employer matched contributions.
Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.