Ecommerce Manager

Key Responsibilities

• Own daily trading performance across all White Fox Shopify sites, with a clear read on traffic, conversion, AOV, Bounce rates, trends and patterns
• Lead and develop the eCommerce team, setting clear processes and standards for how work gets done
• Identify and eliminate operational inefficiencies. Building scalable, documented workflows
• Drive site merchandising, category management, onsite search and content execution within brand guidelines
• Be an expert in Shopify's tooling, and when to leverage 3rd parties and integrated apps
• Partner with Buying, Merchandising and Marketing to align the trading plan with product and campaign priorities
• Monitor and be accountable for site health, troubleshoot issues fast and ensure all stock is displayed correctly at all times
• Build and execute a CRO and UX testing roadmap. Running A/B tests, analysing results and presenting findings
• Conduct regular competitor reviews to stay ahead of the market
• Contribute to the CRM roadmap to improve customer lifetime value