Ecommerce Customer Experience Specialist

Location: Secaucus, NJ — 100% In Office Schedule: Tuesday, Wednesday, and Thursday; 24 hours per week

Dana-co, a leading women’s intimate apparel company, is seeking an experienced Ecommerce Customer Experience Specialist to support our online customers and order operations.

Applicants must have prior Ecommerce customer care/service experience and be able to commute to our Secaucus office three days per week.

Remote work is not available.

• Respond to Ecommerce customers by email, live chat, and Gorgias.
• Assist with product, sizing, order, shipping, return, exchange, and refund questions.
• Process and monitor orders through Shopify and other ecommerce systems.
• Investigate delayed, incomplete, or incorrectly fulfilled orders.
• Coordinate with warehouse staff to resolve inventory and shipping issues.
• Identify and report website, pricing, promotion, or product-information errors.
• Provide professional, timely service and follow customer issues through resolution.

• Prior Ecommerce customer service experience is required .
• Shopify experience is required.
• Experience with Gorgias is strongly preferred.
• Experience with Amazon Seller Central, Loop Returns, or BlueCherry is a plus.
• Apparel, fashion, lingerie, or consumer product experience is preferred.
• Strong written communication, organization, and problem-solving skills.
• Must be available to work in Secaucus on Tuesday, Wednesday, and Thursday.

Dana-co is an equal opportunity employer.

We consider qualified applicants without regard to any characteristic protected by applicable law.