eCommerce Customer Development Manager

At Kenvue , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information , click here .

Internally & externally, the day-to-day lead and owner for your business with responsibilities including: Full accurate forecasting and P&L ownership, delivering on specified business targets (sales, spend and profit targets - INS, TCI, NTS, Net GP) Partner with squads, digital teams and commercial strategy teams to identify and execute eCommerce opportunities, keeping the business informed of any progress/challenges and subsequent help needed Ensure we have an ‘outside in’ lens on the business looking at competitor activities in the eCommerce channel and in your account. Analyse channel performance, and create plans to optimize top and bottom-line Support eCommerce customer service teams and supply chain to ensure processes are operating efficiently Follow standard methodologies to improve presence on eCommerce websites: actively implementing customer plans, SKU and product detail page improvements, pricing, promotion, etc. Stay informed about industry trends and best practices, especially within FMCG e-commerce, health, and beauty sectors Building positive relationships with your key contacts/buyers Designing and executing great business plans including negotiating the implementation Build and lead promotional activities in line with Kenvue corporate guidelines Propose and pilot new e-commerce tactics such as bundling, subscription models, or loyalty programs to drive engagement Analyse channel performance, and create plans to optimize top and bottom-line Identify share of voice opportunities to drive market out-performance Drive excellence in execution of New Product Introductions (NPI) and integrated brand campaigns, ensuring brand visibility and optimising customer engagement Drive excellence in execution of New Product Introductions (NPI) and integrated brand campaigns across the channel, ensuring brand visibility and optimizing customer engagement.