eCommerce Business Analyst

Partner with stakeholders to identify, analyse and document business requirements

Facilitate workshops, interviews and discussions to understand business needs and opportunities

Analyse current and future state processes and identify gaps and improvements

Develop business cases, user stories, functional and technical requirements

Work with internal stakeholders and external vendors to define and agree on solutions

Support requirements traceability, solution acceptance and benefits realisation

Provide business analysis support throughout the testing process

Develop and support UAT and SAT plans, including testing and sign-off criteria

Create clear documentation and support the development of end-user materials

Build strong relationships across the business and with external technology partners

You'll bring 5+ years' experience in a Business Analyst role , with strong experience working across eCommerce and digital projects , ideally within a retail environment.

You're:

Experienced in gathering and translating business requirements into practical solutions

Comfortable working across technical and non-technical stakeholders

Knowledgeable in eCommerce platforms, website integrations and backend operational processes

Familiar with ERP integrations, applications and plugin solutions

Highly organised with strong documentation and process management skills

Experienced in supporting testing, UAT and project delivery

A confident communicator with excellent stakeholder management skills