Ecommerce Assistant

Key Responsibilities

• Support the creation and management of product listings, including descriptions, tagging, content, and e-commerce images.
• Maintain and merchandise products across multiple storefronts (AU, US, UK).
• Manage on-site search functionality to ensure products are easily discoverable and optimise search performance.
• Work closely with the creative and graphics teams to brief, update, and maintain site and app content across all regions.
• Maintain all product imagery and videos, ensuring they are on-brand and highlight the products perfectly.
• Collaborate with buyers to manage the workflow from stock arrivals to online publication and merchandising.
• Work with the wider e-commerce team on collection launches, making sure banners, products, and all site updates go live smoothly.
• Coordinate with buyers and the design team to organise samples efficiently.
• Assist in creating new website categories and update existing collections with new styles.
• Work closely with the e-commerce team and web developers to maintain and enhance AU, UK, and US websites.
• Help identify and resolve friction points in the customer journey to improve UX.
• Assist in troubleshooting site issues, test new features, and ensure smooth site operation.

Requirements

• Any eCommerce platform experience is desirable but not essential
• Tertiary qualification in Marketing,
• Communications, PR, Digital Marketing (or similar) is desirable but not essential
• Strong communication and interpersonal skills
• A willingness and ability to learn fast and a commitment to continuous learning and
• professional development
• High attention to detail
• Ability to prioritise workloads to meet deadlines
• Ability to work well both within a team and autonomously

Benefits