eBilling Analyst

Description & Requirements

• The eBilling Analyst is responsible for supporting the effective operation, maintenance, and implementation of the Firm’s eBilling processes, client requirements, and vendor platforms. The role supports eBilling implementation activity, ongoing eBilling timekeeper maintenance and eBilling inventory support, helping to ensure invoices are submitted accurately, efficiently and in line with client outside counsel guidelines and internal procedures.
• Working closely with Billing, Collections, Revenue Management, Rates, Client Maintenance, Technology teams, vendors and client contacts, the eBilling Analyst will help maintain accurate client, matter, timekeeper, rate and budget data; coordinate eBilling setup and onboarding activity; monitor invoice submission issues; and support reporting, troubleshooting and process improvement across the eBilling function.
• Main Responsibilities:
• Administer and maintain eBilling platforms and related records, including client profiles, matter information, timekeeper records, rates, budgets, user access, and associated data.
• Support the onboarding and implementation of new eBilling clients, vendors, and platform requirements, including setup, testing, data validation, documentation, and coordination with internal and external stakeholders.
• Maintain eBilling timekeeper data for assigned clients by completing monthly reviews to identify newly assigned timekeepers, coordinating and obtaining client approval for those timekeepers, updating vendor platforms and title mappings, and preparing annual all-inclusive rate card submissions for each assigned client.
• Provide eBilling inventory support by keeping client and vendor records, submission requirements, platform details, billing notes, and status trackers accurate, complete, and up to date.
• Submit, monitor, and follow up on eBills through eBilling platforms or third-party vendor sites, ensuring invoice statuses are updated and accepted submissions are clearly recorded.
• Review eBills for compliance with client and vendor requirements, resolving routine issues that may delay submission or result in invoice rejection, reduction, or resubmission.
• Monitor, analyse and address invoice rejections and reductions once transferred from the Billing team, identifying root causes and coordinating resolution with Billing, Collections, Rates, Revenue Management, vendors, and client contacts.