EBC Coordinator
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Key skills for this role
About the Role
Marriott International is seeking an EBC Coordinator to support Sales & Marketing with office duties, sales document preparation, and guest services. The role involves coordinating with clients, maintaining brand image, and ensuring guest satisfaction.
Key Skills for This Role
Responsibilities
- Perform general office duties such as filing, sending emails, typing, faxing, and copying.
- Prepare sales related documents including proposals, contracts, and banquet event orders.
- Promote awareness of brand image internally and externally.
- Gather materials and assemble information packages such as brochures and promotional materials.
- Enter, retrieve, reconcile, and verify information in sales software.
- Answer guest questions about property facilities and services.
- Serve as point of contact for clients via phone and email.
Requirements
- Perform general office duties
- Prepare sales related documents
- Answer guest questions about property facilities/services
- Maintain confidentiality of proprietary information
- Ability to lift up to 10 pounds
Full Job Posting
Position Summary
- Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying).
- Prepare sales related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
- Promote awareness of brand image internally and externally.
- Gather materials and assemble information packages (e.g., brochures, promotional materials).
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
- Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
- Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Policies and Standards
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely.
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
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