E-Fulfillment Project Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
ABC Legal is seeking an E-Fulfillment Project Specialist to support training, quality assurance, and process consistency for our specialist team. This role exists to address gaps in training and scalability, ensuring new and existing specialists are properly trained and consistently meeting output expectations — without requiring one individual to handle all instruction independently.
This is an internal-facing role that works closely with specialists and their leads, serving as a key resource for onboarding, training delivery, quality control, and continuous process improvement.
Key Skills for This Role
Full Job Posting
About ABC Legal Services
ABC Legal Services is proud to be the national leader in service of process. We are a team of 1,000 and growing, with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We have been successful in this unique business for over 30 years, and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Job Overview
ABC Legal is seeking an E-Fulfillment Project Specialist to support training, quality assurance, and process consistency for our specialist team. This role exists to address gaps in training and scalability, ensuring new and existing specialists are properly trained and consistently meeting output expectations — without requiring one individual to handle all instruction independently.
This is an internal-facing role that works closely with specialists and their leads, serving as a key resource for onboarding, training delivery, quality control, and continuous process improvement.
Key Responsibilities
- Train and onboard new E-Fulfillment Specialists with the support of leadership
- Conduct quality control reviews and audits of specialist work
- Create, update, and maintain training materials and deliverables
- Partner with specialists and team leads to reinforce expectations and best practices
- Continuously monitor departmental workflows to identify inefficiencies, recurring errors, and training gaps — proposing creative, practical solutions that improve quality and throughput
- Act as an advocate for the department by anticipating needs, surfacing obstacles early, and bringing forward innovative ideas that strengthen consistency and performance
- Serve as a resource for specialists on complex or unfamiliar case types, escalating recurring issues to leadership with recommended solutions
- Maintain documentation in Confluence, ensuring procedures stay current as systems, client requirements, and workflows change
- Support the rollout of new tools, process changes, and system updates by preparing materials and communicating changes to the team
- Collaborate with team leads to develop onboarding timelines and measure new-hire ramp-up against output expectations
- Contribute to a positive, collaborative team culture through consistent, respectful, and constructive feedback
Required Skills
- Strong working knowledge of: Metabase Confluence Skye navigation PDF Exchange Excel and Word Scheduling and calendaring tools
- Metabase
- Confluence
- Skye navigation
- PDF Exchange
- Excel and Word
- Scheduling and calendaring tools
- Ability to communicate clearly and effectively
- Self-directed with strong problem-solving instincts and the ability to work independently with minimal oversight
Preferred (Not Required)
Prior training experience
Quality assurance (QA) experience
Experience creating training or instructional materials
Relevant Experience
Background in E-Fulfillment strongly preferred
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
Benefits
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off
- 7 paid company holidays
- 4 floating holidays per year
- Life insurance and AD&D insurance
- Long-term disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- Employee Assistance Program (EAP)
- Pet insurance
Compensation and Schedule
- Starting pay: $20 – $22 per hour
- Schedule: Monday through Friday, with flexibility on hours and time zone
About ABC Legal Services
Legal-services company delivering service of process, eFiling, investigations, and appearance counsel to law firms and government agencies.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at ABC Legal Services
Legal File Clerk
Oklahoma City, USA
Mailroom Clerk
Oklahoma City, USA
Process Server Performance Specialist
, USA
Court Support Specialist
, USA
Product Manager — Service of Process
, USA
Security Analyst I
Seattle, USA
Court Support Specialist
, USA
Court Support Specialist
, USA