paradox
E-Commerce Supervisor - Full Time
Whole Foods Market
Austin, USA
Full-time
Mid
Onsite
USD 15.5-29.2 hourly / hour
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- Demonstrate proficiency in all E-Commerce duties including shopping, staging, and order fulfillment
- Assist with Team Member onboarding by demonstrating proper shopping techniques, staging procedures, and quality standards
- Monitor shopper flow and operations to support productivity targets and meet customer order times
- Ensure Team Members follow safety and food safety protocols while maintaining organized staging areas and workspaces
- Monitor order accuracy and quality standards through spot checks on staged orders, verifying product quality, substitutions, and packaging standards
- Provide real-time guidance to Team Members on the floor to reinforce established processes
- Support shift operations by reviewing forecasts, coordinating daily task delegation, and helping optimize Team Member deployment
- Coordinate with other departments to maintain timely process flow for order fulfillment
- Identify, resolve, and report hazards to maintain a safe work environment
- Identify and report operational bottlenecks or process improvement opportunities to leadership
- Maintain customer awareness by monitoring order times and communicating delays or issues to leadership
- Assist customers and third-party vendors with questions about online orders, pickup procedures, and product availability
- Support resolution of customer concerns by coordinating with Team Leadership and other departments
- Monitor Team Member performance and escalate concerns or development needs to leadership
- Communicate effectively with Team Members, leadership, and cross-functional partners
- Maintain a positive work environment
- Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology
- Maintains operational standards including but not limited to safety and store security protocols
- Ensure adherence to all company policies, procedures, and regulatory requirements
- Performs other duties as assigned by store or company leadership
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