E-Commerce Specialist

Duties & Responsibilities

• Wide range of responsibilities, which can include:
• Developing marketing campaigns, such as seasonal sales or promotional events.
• Developing reports that track sales performance and identify opportunities for improvement.
• Maintaining relationships with customers through social media platforms such as Facebook or
• Twitter, answering questions about products or services, and helping customers with problems
• Identifying profit opportunities for the company by monitoring competitors’ pricing strategies,
• new product launches, and industry news
• Creating product listings on different online marketplaces such as Amazon, using product photos,
• descriptions, and pricing information provided by the company.
• Conducting market research to identify new trends in the industry or among competitors.
• Reviewing website analytics to determine which products are most popular or what factors may
• be influencing customer behaviour.
• Maintaining relationships with vendors to ensure that products are delivered on time and meet
• quality standards.
• Managing inventory by arranging for product returns, rebates, and exchanges when necessary.
• Communicating with customers about order status, shipping dates, and delivery tracking
• numbers.
• Processing orders by updating inventory levels and recording sales in an internal database.
• Providing recommendations on how to improve online store functionality or customer experience.
• Recommending improvements and enhancing website designs/SEO and developing new site
• designs based on client needs.

Job Type: Full-time