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E-commerce & Operations Manager.

Egardenkart
Sharjah, UAE
Full-time
Mid-Senior
Onsite
AED 6,000 - 10,000/month
Discovered 3 weeks ago
E-commerce operationsMarketplace managementShopifyDirect-to-Consumer growthAmazon Seller CentralAmazon Vendor Central
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E-commerce operationsMarketplace managementShopify
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Role Overview

Egardenkart is seeking an experienced E-commerce & Operations Manager for an on-site, full-time role in the UAE.

The role owns day-to-day operations, team management, systems, inventory, warehouse controls, profitability, and business growth.

A key priority is significantly increasing Shopify and Direct-to-Consumer sales while strengthening marketplace performance.

The role reports to the Owner or Managing Director.

E-commerce and Team Operations

  • Manage marketplace operations, sales targets, growth opportunities, pricing, availability, conversion, account health, and catalogue issues.
  • Manage marketplace, listing, warehouse, and operations staff, including KPIs, targets, meetings, reviews, training, and staffing recommendations.

Warehouse and Inventory

  • Implement pick-check-pack-dispatch workflows with tracking on every order and monitor dispatch service levels and accuracy.
  • Improve Zoho inventory accuracy, reconcile physical and system stock, conduct counts, and manage receiving, adjustments, returns, and damages.

Profitability and Systems

  • Build profitability reports and dashboards covering sales, profit, fees, advertising, logistics, packaging, returns, inventory, and KPIs.
  • Develop SOPs, improve Zoho and other systems, and reduce owner dependency through scalable processes.

Shopify and D2C Growth

  • Develop a D2C growth strategy and increase Shopify traffic, conversion rate, average order value, repeat purchases, and profitability.
  • Plan and monitor Google Ads, Meta Ads, retargeting, email marketing, merchandising, promotions, conversion funnels, and customer retention.
  • Track Shopify metrics including conversion rate, CAC, ROAS, AOV, repeat purchase rate, and contribution margin.
  • Continue growing Amazon and other marketplaces while reducing long-term dependence on marketplace sales.

Required Qualifications

  • At least 5 years of e-commerce experience, including 2–3 years managing a team.
  • Experience with UAE or GCC e-commerce operations, warehouse and inventory management, and e-commerce profitability.
  • Strong Excel or Google Sheets skills and experience with reports, dashboards, KPIs, and an ERP or inventory system such as Zoho or Odoo.
  • Proven experience growing an e-commerce brand website or Shopify store and understanding D2C growth, conversion optimization, and customer acquisition.
  • Understanding of Google Ads, Meta Ads, retargeting, email marketing, and digital performance metrics.

Preferred Qualifications

  • Experience with Noon, Shopify, Trendyol, Temu, Amazon Advertising, Zoho applications, other ERP/WMS systems, Power BI, marketplace reconciliation, UAE logistics, fulfilment, or e-commerce P&L management is preferred.
  • Experience reducing dependence on marketplaces through direct online sales is strongly preferred.

Compensation

  • Salary is AED 6,000–10,000 per month plus performance-based incentives.

Workplace and Employment

  • The role is full-time and on-site in the UAE.

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