Duty Manager - Pranaam Operations

Provide high-quality assistance to guests, ensuring their needs are met promptly and efficiently. Strive to exceed guest expectations with every interaction, fostering a welcoming and hospitable environment that leaves a lasting positive impression.

Coordinate with the frontline team to ensure smooth service delivery, addressing any immediate operational issues to maintain seamless operations.

Facilitate effective communication among team members to enhance overall guest satisfaction and operational efficiency.

Collect feedback from guests and report to the management for continuous improvement, ensuring that guest insights are used to refine service quality. Implement necessary changes based on feedback to provide a better experience and address any recurring issues.

Ensure the availability and proper use of resources required for service delivery, monitoring resource utilization to optimize efficiency. Regularly check and maintain all tools and equipment to ensure they are functioning correctly and are readily available when needed.

Adhere to safety and service standards, ensuring compliance with all relevant regulations and guidelines to maintain high service quality. Conduct regular training sessions for staff to keep them updated on safety protocols and service standards.

Promote the use of digital tools such as the Pranaam App among guests and team members to enhance service efficiency.

Shift Incharge - Pranaam

Frontline Team

Commercial Team

Finance Team

BD & Marketing Team

Human Resources

IT Team

Security Team

Concessionaires

Airlines

Ground Handlers

Marketing Agencies

Social Media

Passengers

Customs, Immigration, BCAS, AAI, CISF etc

3 - 5 years in hospitality or customer service management, especially in airport or travel-related services.