DTS Population Health Systems Analyst II

Strong organizational. problem solving and listening skills, attention to detail, innovative thinking and ability to inspire others required.

Must possess a high level of customer service skills and participate as strong, collaborative team player .

Capable of taking leadership role in managing end user relationships.

Working knowledge of Microsoft Office tools required.

Customer Focus: Acts as a preceptor to junior employees.

Seeks feedback from customers to identify improvement opportunities.

Continuously works to improves the customer experience.

Supports customer requests at all levels.

Problem Solving: Applies problem solving techniques to get to the root cause of the problems.

Collects data to understand problems through direct observation.

Surfaces problems actively as improvement opportunities.

Takes accountability for problem solving issues.

Presents possible solutions to management when faced with a problem.

Actively seeks collaboration across teams and stakeholders.

Innovation: Identifies potential opportunities to improve work or outcomes.

Uses standard work and document work flows to identify opportunities for continuous improvement.

Suggests improvements to existing processes.

Adaptability: Able to adapt plans in response to changing objectives.

Constructively and resourcefully adapts to changing needs, conditions, priorities, or opportunities.

Seeks guidance in the face of ambiguity or uncertainty.

Proactively adapts plans.