DTO - Trainer Accounting

• Develop proficiency and stay up to date with PBS Software Expertise
• Master the process of training new customers on the accounting silo of PBS software
• Proactively learn new products to expand our PBS knowledge
• Conduct training sessions for our customers, in the assigned silo and when possible, in other silos as well
• Perform installation tasks and serve as a reliable installation resource without the need for direct supervision
• Confidently navigate and discuss the features of our Dealer Management Software to deliver exceptional support and solutions to our customers.
• Build and maintain strong customer relationships by proactively identifying client needs and ensuring expectations are consistently met or exceeded
• Accurately enter and update data into company databases and systems, ensuring completeness and correctness of information
• Maintain documentation and update it as departmental processes evolve
• Document tickets, investigate arising issues, and escalate them to the appropriate teams
• Effectively prioritize and manage tasks independently, demonstrating sound judgment without requiring direction from Team Leads.
• Promptly respond to both internal and external training requests
• Share knowledge within your own silo and with others across the DTO (Dealership Training Optimization) team
• Commitment to continued education and cross-training activities
• Ensure consistent monitoring of the client calls queue
• Create and maintain a positive work environment
• Perform other duties and responsibilities as assigned

• 1-2 years’ experience in a dealership environment
• Strong understanding of accounting/bookkeeping principles
• Strong computer skills are required, including proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). The ability to quickly learn and adapt to new software tools is essential
• Able to travel within Canada and the U.S. up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full driver’s license required

• Excellent communication skills, including presentation and public speaking.
• PBS software experience is a strong asset
• Experience facilitating in-person and virtual training sessions
• Strong problem solving & trouble shooting skills
• Effective time management & organizational skills, multi-tasking & prioritization
• Outstanding documentation abilities

What we offer:

• Professional Development – Ongoing training, certifications, and career growth opportunities
• Travel Opportunities – Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive Health Benefits – Medical and dental coverage
• Paid Time Off – Vacation time, personal days, and paid holidays
• Inclusive Culture – A supportive, collaborative team environment where your voice matters
• Employee Recognition – Regular appreciation programs and performance incentives
• Competitive compensation package – Including a competitive annual base salary, bonus for product certification up to $4,800 per year, great referral bonus, etc.
• Staff discounts - GM, Dell, Goodlife and more

Should you be selected for an interview, you will be contacted via email.

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PBS is an equal opportunity employer.

Accommodations will be provided during the hiring process as required.