Drilling Solutions Engineer - Diamond Program

Responsibilities

• Customer Service:
• Communicate and work with the Area Sales/Ops/Engineering/Optimization/Agent organizations to ensure that there is a clear understanding of the customer's plans, activities, issues, and opportunities
• Focus regular actions and take initiatives to improve and sustain customer relationships
• Establish consistent communication and develop leverage strategies with your account manager to improve profitability
• Focus regular actions on special relationship initiatives that will take the relationship to the next level
• Pursue/Seek/Gain leads on new operators to gain “ground floor” advantage
• Maintain strict confidentiality according to internal policy for area customers
• Operations:
• Become proficient in drilling and ReedHycalog product application and the marketing the products & services.
• Monitor tool performance and report trends to your team through regular reporting
• Coordinate the gathering of competitor's performance data (bit records, run reports, downhole tools, etc.)
• Prepare and provide technical application support to sales team through customer visits and presentations in the assigned area
• Support with the local team with the bit repair process
• Provide onsite support for bit runs as needed
• Provide the drill bit dull grading and evaluation and trends
• Sales Support:
• Assist the sales force with detailed performance studies for optimization of drilling performance for critical or strategic applications
• Provide direct support for the development and implementation of customer strategy
• Maintain consistent communication with the Engineering Support team and assigned account manager concerning issue resolutions and current status of opportunities
• Be prepared to provide technical applications support to sales account manager through customer visits and presentations at field site
• Assisting for achieving sales metrics and KPI’s for assigned rig count