DP Field Service Engineer at Domino Printing Sciences — Gurnee, USA | Base Career

Full Job Posting

Provide technical support on operation, repair and maintenance of Domino Digital Inkjet Printing products as needed through on-site visits
Provide telephone/remote technical support for equipment at sites throughout North America
Initiate proactive action on behalf of the customer, e.g. preventative maintenance
Provide closed-loop feedback on all escalated actions
Develop customer relationships that breed loyalty
Actively promotes the features and benefits of Domino products
Actively engages other areas of the business when opportunities exist
Maintain accurate service records in SMax, including customer contacts, machine configuration, service reports, etc
Ensure 100 % customer satisfaction by having customer signature on all service visit reports
Provide accurate timesheets each week
Submit accurate expense reports in a timely fashion each week
Bachelor’s degree preferred or at least 5 years of experience
At least 3 years of experience troubleshooting and repairing complex electro-mechanical equipment (Inkjet experience a plus)
Label industry experience is a plus (HP, Durst, Omet, Screen, Xeikon, Canon, Kodak)
Experience with frequent travel away from home Monday-Friday required, proven “road warrior”
Valid Driver’s License required

Able to work with different levels of employees/customers
Excellent time management skills with a proven ability to meet deadlines
Strong knowledge of Microsoft Office – Excel; PowerPoint and Word
Strong analytical and problem-solving skills
Ability to prioritize tasks and ask for help when necessary
Heavy work. Heavy work involves exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects. Pushing, pulling, stooping, reaching, gross/fine manipulation, driving, kneeling, crawling, and climbing may be required. Physical Demand requirements are more than those for Medium Work.
Chemical hazards - solvents, adhesives, paints, toxic dusts, among other potentially toxic fumes or acids

DP Field Service Engineer