Donor Services Operations Manager, Fixed Site Collections

• Communicates professionally and effectively with employees, donors, leadership, and community partners.
• Promotes teamwork, accountability, and positive employee engagement.
• Provides timely communication regarding operational updates, staffing needs, and organizational changes.
• Maintains confidentiality in verbal, written, and electronic communications.
• Demonstrates professionalism and conflict resolution skills in challenging situations.

• Participates in ongoing educational and leadership development opportunities.
• Attends required organizational, departmental, and safety meetings.
• Supports employee development, onboarding, training, and competency oversight.
• Serves as a resource and mentor for frontline leadership and staff.

• Demonstrates support for SunCoast Blood Centers’ mission, vision, values, and operational goals.
• Promotes donor-centered service and operational excellence.
• Supports organizational efficiency, stewardship of resources, and continuous improvement efforts.
• Adheres to all organizational policies, safety practices, and compliance standards.

• Provide direct operational oversight for assigned fixed site donor collection operations.
• Support mobile collection operations as needed based on staffing or operational demands.
• Ensure adequate staffing coverage and operational readiness across assigned areas.
• Respond to operational issues, call-offs, donor concerns, and staffing challenges in a timely manner.
• Assist with developing staffing plans and operational schedules to support collection goals and donor needs.

• Supervise, coach, and develop frontline leadership and donor services staff.
• Participate in interviewing, hiring, onboarding, and performance management activities.
• Conduct performance reviews, coaching conversations, and corrective action processes as needed.
• Foster a culture of accountability, teamwork, professionalism, and service excellence.

• Promote a positive donor experience across all collection operations.
• Address donor concerns, complaints, and adverse reactions appropriately and timely.
• Ensure donor suitability and collection procedures are conducted in accordance with SOPs and regulatory requirements.
• Support donor retention efforts through exceptional customer service and operational consistency.

• Maintain compliance with FDA, AABB, OSHA, HIPAA, and organizational standards.
• Support quality investigations, corrective actions, and operational audits.
• Ensure equipment maintenance, quality control activities, and documentation requirements are completed appropriately.
• Monitor operational trends and implement corrective actions when necessary.

• Monitor productivity, collection performance, staffing efficiency, and operational metrics.
• Assist in identifying opportunities to improve workflow, donor throughput, and employee efficiency.
• Support implementation of operational initiatives, technology improvements, and process enhancements.
• Collaborate with leadership to meet departmental and organizational goals.

Communication and Collaboration

• Collaborate with Recruitment, Marketing, Account Management, Operations, and other departments to support collection initiatives and organizational success.
• Maintain effective communication with staff and leadership regarding operational priorities and updates.
• Participate in organizational meetings, planning efforts, and leadership initiatives.

• Ability to frequently stand, walk, bend, kneel, and move throughout collection environments.
• Ability to lift, push, pull, or carry up to 50 pounds with or without reasonable accommodation.
• Ability to safely operate donor collection and phlebotomy equipment.
• Ability to travel between collection sites and mobile operations as needed.

• Exposure to bloodborne pathogens and other healthcare-related environmental conditions.
• Work may occur in both indoor and outdoor collection environments, including mobile operations.
• Ability to work flexible hours based on operational needs, including occasional evenings, weekends, holidays, and on-call responsibilities.

• Maintain compliance with all FDA, AABB, OSHA, HIPAA, and applicable federal and Florida regulatory requirements.
• Maintain confidentiality and protection of donor, employee, and organizational information.
• Successfully pass background screening and drug screening requirements in accordance with organizational policy and applicable law.

• Regular, dependable attendance and punctuality are essential to this role.
• Must possess and maintain a valid driver’s license and reliable transportation.

Equal Employment Opportunity (EEO) Statement SunCoast Blood Centers is an Equal Opportunity Employer.

We value diversity and inclusion and prohibit discrimination based on any legally protected characteristic.

Americans with Disabilities Act (ADA) SunCoast Blood Centers is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state law.

Employees must be able to perform the essential functions of the position, with or without reasonable accommodation.

Individuals requiring accommodation should contact Human Resources to initiate the interactive process.

At-Will Employment Disclaimer Employment with SunCoast Blood Centers is on an at-will basis, which means either the employee or the organization may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Application Process Interested applicants may apply through the SunCoast Blood Centers website or as otherwise directed.

Disclaimer This job description is intended to describe the general nature and level of work performed.

It is not intended to be an exhaustive list and may be revised at any time to reflect organizational needs.