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Domain Support Specialist
Ericsson
Noida, IND
Full-time
Mid
Onsite
Discovered 1 weeks ago
Ericsson Operations Engine5GRANEricsson Customer Experience Assurance (CEA)Service Request Fulfilment (OMS)MS TOP
Free
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Ericsson Operations Engine5GRAN
Key Skills for This Role
Ericsson Operations Engine5GRANEricsson Customer Experience Assurance (CEA)Service Request Fulfilment (OMS)MS TOP
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About this opportunity
Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you.
What you will do
- - Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues.
- - Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site.
- - Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA).
- - Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair.
- - Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance.
- - Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed.
- - Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support.
The skills you bring
- - Ericsson Operations Engine - Mode Of Operations.
- - 5G MS Operations Readiness.
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